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FAQs

How Long Does It Take Our Products To Ship?

Please see shipping policy here 

How Can I Track My Order?

Tracking information can be found on your shipping confirmation email. If you do not receive or cannot find it, please contact us at info@puckteez.com

What Is Your Return Policy?

Please see our return policy here

Do I need to pay taxes/VAT for my order?

Some countries may be subject to a customs tax, import fee and/or duty fe. Although we do our best to avoid these extra fees, there may be instances where you will be required to pay extra in order to receive your product at the time of delivery. The fee will be the responsibility of the person making the purchase. PuckTeez will not be liable for any additional fees.

Do you have a quality guarantee?

Yes! If you have received an incorrect or damaged item, we will send you a new item free of charge. Please contact us within 30 days of your purchase and we will assist you.  

What Are The Sizes For These Products?

All sizes are listed in the products description and in our sizing guide here

Still Have A Question?

Contact us at info@puckteez.com and someone will respond within 24 hours.